Privacy Policy

1. Introduction

Idego Group (“we”, “us”, or “our”), operating as RapidCore AI, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at getrapidcore.ai and use our Enterprise RAG platform.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number) when you request a demo or contact us
• Company information (company name, role, industry) provided through forms
• Communication data from correspondence with our team

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies (see our Cookie Settings page)

2.3 Enterprise Platform Data

When you use the RapidCore AI platform, your enterprise data (documents, databases, and internal systems) is processed solely to provide the RAG service. This data is never used to train our models or shared with third parties.

3. How We Use Your Information

• To provide, maintain, and improve our Enterprise RAG platform
• To respond to your inquiries and provide customer support
• To send you information about our services (with your consent)
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address technical issues and security threats

4. Data Security

We implement enterprise-grade security measures to protect your data, including encryption at rest and in transit, role-based access controls, regular security audits, and compliance with SOC2 and GDPR standards. Our comprehensive security program spans administrative, organizational, technical, and physical safeguards.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Enterprise platform data is retained according to the terms of your service agreement and can be deleted upon request.

6. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our platform (cloud infrastructure, analytics)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at the address below.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and data processing agreements, to protect your data in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Idego Group (RapidCore AI)
Email: [email protected]